Effective Date: 13th December 20241.
1. Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, and shipping address.
- Transaction Data: Payment details (processed via third-party payment gateways), order details, and purchase history.
- Technical Data: IP address, browser type, operating system, and usage data collected through cookies and similar technologies.
- Marketing Preferences: Your preferences in receiving marketing communications from us.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill orders, including payment processing and delivery.
- To communicate with you regarding your orders, inquiries, or complaints.
- To send marketing communications if you have opted in.
- To improve our website functionality and user experience.
- To comply with legal obligations, including tax and accounting requirements.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill a contract with you, such as processing your orders.
- Consent: For sending marketing communications, where you have explicitly consented.
- Legitimate Interests: For improving our website and services.
- Legal Obligations: To comply with applicable laws and regulations.
4. Data Sharing
We may share your personal data with:
- Service Providers: Payment processors, delivery services, and IT support providers.
- Legal Authorities: When required by law or to protect our rights.
- Marketing Partners: For advertising and promotional activities, with your consent.
- We do not sell or rent your personal data to third parties.
5. Data Storage and Security
- Your data is stored securely on servers located in GDPR-compliant regions.
- We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or destruction.
- Payment information is processed securely by third-party gateways compliant with PCI DSS standards.
6. Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy:
- Transaction data: Retained for up to 7 years to comply with tax regulations.
- Marketing data: Retained until you opt out.
- Technical data: Retained for up to 12 months to analyze website performance.
7. Your Rights Under GDPR
As a user, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Correct any inaccurate or incomplete data.
- Deletion: Request deletion of your data, where applicable.
- Objection: Object to the processing of your data for certain purposes, such as marketing.
- Portability: Request a transfer of your data to another service provider.
- Withdrawal of Consent: Withdraw your consent at any time for marketing communications.
8. Exercising Your Rights
To exercise any of your rights, please contact us at:
Email: [email protected]
Address: Jones Bay Road, Sydney
We will respond to your request within one month, as required by GDPR.
9. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience.
- Essential Cookies: Necessary for the website to function.
- Analytical Cookies: Collect data on website usage to improve our services.
- Marketing Cookies: Track your preferences for personalized ads.
You can manage your cookie preferences through your browser settings or our cookie consent banner.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, so we encourage you to review their privacy policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: [email protected]
Address: Jones Bay Road, Sydney
Thank you for trusting Pocket Wellness Rollers with your data. Your privacy is our priority.